Customer FAQs

In Canada, exclusives products through major retailers such as Costco, and hardware stores like Home Depot, Rona, BMR, Lowes, Réno-Dépôt, Castles, Timber Mart.

You can also find a builder using our products in the Where to buy page.

No, a semi-floating dock is required between a pile dock and a floating dock. See How to build a dock.

A foamed float is not compressible by winter ice. Should it be accidentally pierced, it will continue to float.

To calculate the amount of floats needed (Residential use only):

1. Multiply the dock area (length x width) by 25 (for 25 lbs buoyancy per square foot).
2. Divide this amount by the buoyancy capacity of the chosen float (ex. float R-450 has a capacity of 450 lbs)
3. Round to the nearest even number.

Low free-boards
1. 8′ x 12′ – 96 sq.ft.
2. 96 x 25 – 2400 lbs
3. 2400 / 370 – 6.4 floats so 8x the Model R-370

Make sure you have enough space to install all floats under the dock.

• The 427 has a rail that allows you to slip accessories such as cleats or vertical bumpers.
• The 400 is 1/2″ lower (5¼”) than the 427.
• Both have the same general structure and components included in the kit.
• The decking, required for both models but not included, has a different cutting width between the 2.

Yes quite possible. The 2 models of platforms are compatible end to end and in parallel. However, we do not recommend doing a 90° (T or L formation) with a 400 and a 427.

Multiply the square footage of your structure by 25 lbs / square feet. This will give you the load that your floats have to bear. Find the buoyancy of the desired float (eg 200, 370, 450, 600 or 750 lbs) and divide the buoyancy load and you will get the number of floats needed.

We sell our products at a certain price to our retailers and suggest them a price for the end customer. However, our retailers have the flexibility to review the suggested prices, up or down.

All our Assembly Guides are in our Assembly Guides page.

Please write to info@multinautic.com with the information below:

• Order number
• Whether the box was damaged in transport or not. If yes, include a picture of the box.
• List of missing items. Please check that there are no other missing items.